As we all know, medical quality and patient safety are the lifeline of hospital development, and the soul of hospital. During the epidemic prevention and control period, Daxing Hospital of Integrated Traditional Chinese and Western Medicine took improving service experience as the starting point to check the deficiencies in hospital management from the perspective of patients, so as to achieve the purpose of continuous improvement of medical quality.

　　The Patient Experience Office of Daxing hospital studied and analyzed the "Evaluation Report of Patients' Medical Experience" in the first quarter, communicated with experts and teachers for many times, summarized and sorted out the answers to the questions of the "Analysis Report on Patients' Medical Experience and Hospital Quality Evaluation", which was convenient for all hospital staff to learn. Director Tu Xin of the Patient Experience Office explained in detail the reading, problem finding and goal setting of the big data platform of our hospital when communicating with the director of each department and the head nurse. Finally, 154 problems were summarized and 147 goals were set and improved.

　　In order to ensure the effective rectification and implementation of the problem, a team of 60 "experiencers" was set up in the Patient Experience Office. They held a video conference to explain the purpose and significance of the patient experience work, as well as the responsibilities of the experiencers, and distributed relevant materials for unified management.

　　Each department formulates the implementation plan, process and improvement measures to deal with the existing problems in the department, integrates the patient experience work into the daily work, and supervises the implementation.

　　It takes long time to develop and expand anything new, so does the patient experience work. As the old saying goes: one can dress properly with bronze as a mirror, one can know the prosperity and failure with the history as a mirror, one can know the gain and loss with human beings as a mirror. In the process of fully promoting the patient medical experience, the team of patient experiencers in Daxing hospital need to create more "mirror platforms" and look for the best practices and benchmarks in the industry to learn from each other. The Patient Experience Office will regularly evaluate the quality improvement projects of all departments and promote the orderly development of patient experience work.