Source: Beijing Hospital of Traditional Chinese Medicine
"Please show your health kit", "Please cooperate with temperature measurement", "Please fill in the form and show your health code"...Staff at the outpatient service centre of the Beijing Hospital of Traditional Chinese Medicine repeated this message thousands of times a day.
Since the outbreak of Covid-19, the staff of the outpatient service centre had been sticking to the first pass of the clinic. With an average age of 27, they were always at the forefront of pre-triage, temperature measurement, flow adjustment and registration from winter to summer.
At first, the pre-examination triage of the hospital was in the outpatient hall. The staff of the service centre came to their post at 7 am and became busy, measuring the temperature manually and inquiring the epidemiological history manually..."After the Spring Festival, it was still quite cold. To prevent and control the epidemic, the door should not be closed. Only a plastic windscreen was available. We stood in the hall for three hours with cold hands and feet." "In order to improve people's working environment, the hospital had specially added a wind shield outside the door. We had also added more clothes to warm the baby without affecting the protection," said He Wenyue of the service centre.
In the early stage of epidemic prevention and control, the biggest difficulty for the staff of the outpatient service centre was not the cold wind, but the patients' lack of understanding and even their cooperation. "There were a few times, the patient just did not take the temperature and forced to rush into the hall. I stopped him and repeated, "Please take your temperature to ensure the safety of you and all the patients, "recalled Zhang Yechao of the service centre, "Now I thought about it and felt brave and strong, just guarding the first pass." This threshold was also a high-risk position for epidemic prevention and control. When screening out suspected patients, they did not shrink back, but used the love and wisdom of medical workers to keep out the risk of the epidemic. Their persistence contributed to the building of a safe and orderly medical environment for the hospital.
With the change of the epidemic prevention and control situation, the first-level pre-examination triage checkpoint was moved to the east gate of the hospital, and the contents of the check-up were also added with an epidemiological screening table on the basis of health kit. All the people who came to the hospital had to show a double code before entering the hospital. In order to effectively facilitate the flow of people and traffic, the out-patient department cooperated with the General Affairs Office, Medical and Engineering Department and other departments to set up triage channels and awning overnight and delineate one-meter line on the ground to ensure the smooth triage of the next day's pre-examination. At the same time, the staff of the outpatient service centre quickly began the testing work. When encountered with people who were unable to scan code, rushed to the hospital, thought it troublesome to scan code and fill form......All of a sudden, the pressure of pre-triage increased sharply.
"Aunt, open WeChat, scan, then enter the small program, fill in the content "," Uncle, after filling in the form, be sure to click my health code, screen shot and save green QR code", the staff of the outpatient service centre patiently reminded, explained, demonstrated. After a short while, they got hoarseness. With the temperature gradually rising, under the standard protection with long sleeves and pants, the body was drenched after standing outside for a while...
Colleagues from the steering team who came to support us said: "Our supervisory team was on duty for three hours one shift. You were standing here for more than 10 hours every day. It was really not easy! In this way, every day from 7 am to 6 pm, the staff of the outpatient service centre guarded the posts in the passageways, and each patient was asked two questions and strictly checked. Every staff member had fully implemented his/her responsibilities. Even if he/she did not understand patients, he/she would explain them patiently and deal with them properly. He/she would adjust his/her work focus and response measures according to the times and circumstances, so as to strengthen the line of defence against the epidemic.
The epidemic was not over yet and prevention and control were still ongoing. "It was our duty to guard the first pass of the hospital. We must complete the task well!" It was the belief of the staff of the outpatient service centre.
